Customer Help - Christian Transfers

Before you book

How do I contact the Christian Transfers office?

If you need to use the booking form to complete a booking please click this link

If we dont have your transfer on the booking menu yet or if you need to make an enquiry for a tour with a special coach or minibus rental programme please use the website tailor made menu by clicking here

If you need to contact us with other enquiries or to join our team please use the contact form by clicking here

What vehicle we have to choose?

All vehicles have certain technical specifications, please be sure you choose the correct vehicle for your party and all your luggages.

Taxi 3 = fits 3 passengers along with 2 hand luggage (max 10 kg) and 2 big luggage (max 25 kg).

Saloon = fits 3 passengers along with 2 hand luggage (max 10 kg) and 2 big luggage (max 25 kg).

Executive car = fits 3 passengers along with 2 hand luggage (max 10 kg) and 3 big luggage (max 25 kg).

VIP car = fits 3 passengers along with 2 hand luggage (max 10 kg) and 3 big luggage (max 25 kg).

Estate car = fits 4 passengers along with 2 hand luggage (max 10 kg) and 3 big luggage (max 25 kg).

MPV cars = fits 4-6 passengers along with 2-3 hand luggage (max 10 kg) and 3-4 big luggage (max 25 kg).

Minivan 7 = fits 7 passengers along with 4-5 hand luggage (max 10 kg) and 6-7 big luggage (max 25 kg).

Minivan 8 = fits 8 passengers along with 4-5 hand luggage (max 10 kg) and 6-8 big luggage (max 25 kg).

Minibus = fits passengers and for every one come with 1 hand luggage (max 10 kg) and 1 big luggage (max 25 kg).

Coach = fits passengers and for every one come with 1 hand luggage (max 10 kg) and 1 big luggage (max 25 kg).

Do you offer booster seats or child seats for children or babies?

We can offer booster seats or child seats on request, please let us know at the time of booking confirmation. Please note that depending on the country of your transfer booster seats or child seats may require an extra payment.

Depending on the situation you can choose to use your own booster seats or child seats.

Are pets or guide dogs allowed in the vehicle?

Guide dogs are welcome in our cars for all accredited assistance dog users.

Other categories of pets are not accepted in our cars.

How do I make my reservation/booking?

Reservation must be made online using the menu of the website. Website can be accesed by a pc, a tablet or any mobile device. Bookings on any other communication channels like phone calls, what's up, facebook, twitter cannot be accepted at this time.

How do I know if I have a reservation?

At the time of your booking on the website you will receive an automated email with your booking (please see in the spam/junk folder also). Please make a short reply to that email with your confirmation that dates and hours are corect. In next hours we will send confirmation by email that we can operate the requested service.

How do I pay for my booking and how do I know if my payment was accepted?

The payments for all the bookings are made online by card at the thrid step of the booking. An automated email will come to your email confirming your payment. Please go in the email used in the booking and see the email. You dont have to send us that email, we receive it also.

The payments for tailor made bookings will be made by card with a payment link sent by email or by bank transfer.

The payments in cash to the driver are not accepted.

Can I have a refund if I cancel my booking ?

If you cancel your transfer or rental with more than 48 hours before the travel time, you will receive 100% from your payment. The refund will be made to the original payment sources only (card or bank account).

If you cancel your transfer or rental less than 48 hours before the travel time no refund can be made.

Before you travel

How do I find my driver?

For the private transfers our driver will be waiting inside of the arrival terminal with a banner with your name or your group leader name. In case of the shuttle bus transfers driver will have the shuttle bus company name on the baner at the meeting point. Details of the meeting point are sent in the confirmation email.

What happens if I cannot find my driver?

If your plane was coming earlier please be patience until the agreed time. Having ensured that you have correctly followed the instructions on your transport reservation, call our agent on the contact number after 10 minutes if you cant see the banner. Usually we instruct all the customers to go near the Information office to the arrival terminals.

I have lost my luggage. Will you collect it for me later ?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

I have left something in the vehicle. How do I get it back ?

Please contact our agent on the number provided. We will then endeavour to have the items returned to you. A charge may be applicable for the transportation and NOT as penalty.

More information

Can I have a receipt ?

For sure. Either you was paying online by credit/debit card or by bank transfer you will receive a invoice/receipt direct to your email and you can print it very easy for your accounting. Invoices are issued in 3-15 days after your payment.

Can we stop off at the supermarket or to pick up property keys en route ?

Only by prior arrangement with our agent and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

Is the transfer direct or do we stop en route ?

Private Transfers are normally direct and door-to-door.

Does the driver speak English ?

In most cases our drivers speak English, although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.